Returns & Warranty
Problem with the products received:
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
Issue on color resolution / pattern
Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. We have made every effort to display, as accurately as possible, the colors of our products that appear at the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The position of pattern/design may slightly different from what you see. If u have any doubt of our products, please write us firstname.lastname@example.org to avoid any misunderstanding in the future.
Out of stock:
Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.
To reduce the possibility of disputes, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos should then be submitted to the after sales team. We will provide a reply to your problems as soon as possible. Normally it will take 2-3 business days. Please note the following RMA criteria relating to size differences: Custom made item: Deviation from the original size by over 2CM; Not custom made item: Deviation from the original size by over 3CM. Please ship the package to the address provided by the after sales team. Customers have to cover the shipping fee for the package return. We will provide a 100% refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
Missing items, wrong items or package sent:
A PARTIAL refund is offered for missing or wrongly shipped items.
We will provide a reshipping service in the event of missing or wrongly shipped accessories, a PARTIAL refund on the item fare is offered in the event of accessories being unavailable for reshipping.
Please be sure to open the parcel and check the contents before signing for the package
Please refer to the following return policies
Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only if the customer service staff have authorized the return.
- All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.
- All returns must be shipped within 30 days of receipt of the item with a valid tracking number back to the original shipping location. Orders shipped to any other location will not be refunded. Please see our FAQs page for more details.
Please contact our customer service for further advice email@example.com
Customers may return the package to the designated shipping address: ( Flat 4, 19 Grosvenor Rd, W44EQ, London, UK) and cover the shipping fee for returning the package after receiving the RMA number from customer service.
Store Hours: Due to Time Deference some orders need 24 hours to be processed.
PLEASE FEEL FREE TO CONTACT US ANYTIME, Richistyle IS AT YOUR SERVICE!